sajjil Frequently Asked Questions

Creating a sajjil account takes less than three minutes. Click the sajjil Login link in the navigation bar, then select "Register." Fill in your full name, a valid mobile number or email address, and a secure password. You will receive a one-time PIN (OTP) via SMS or email to verify your contact details. Once verified, your account is active and you can proceed with KYC and your first deposit. Remember — you must be 21 years old or above to register.

sajjil requires a valid, government-issued Philippine ID for KYC (Know Your Customer) verification. Accepted IDs include a Philippine Passport, SSS/UMID card, PhilSys National ID, Driver's License, or Voter's ID. You will also need to submit a clear selfie holding the ID. KYC is required before your first withdrawal and is processed within 24 hours on business days. Accounts that have not completed KYC may have withdrawal limits applied.

On the sajjil Login page, click "Forgot Password?" below the login fields. Enter the email address or mobile number linked to your account. sajjil will send you a secure password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our support team at [email protected] with a copy of your valid ID for identity verification.

On the sajjil Login page, click "Forgot Password?" below the login fields. Enter the email address or mobile number linked to your account. sajjil will send you a secure password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our support team at [email protected] with a copy of your valid ID for identity verification.

You can request account closure at any time by contacting our support team at [email protected]. Before closure, any remaining balance will be withdrawn to your verified payment method. If you are closing your account due to problem gambling concerns, we strongly recommend using our self-exclusion tools instead, which block access immediately and are specifically designed to support responsible gaming. Account closure requests are typically processed within 3 business days.

The minimum deposit at sajjil is ₱100 for GCash and PayMaya, making it accessible for Filipino players at every budget level. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500 due to standard bank processing thresholds. There is no maximum deposit limit set by sajjil, though your bank or e-wallet provider may have their own daily transaction caps. All deposits are credited to your account instantly for GCash and PayMaya.

GCash withdrawals on sajjil are among the fastest in the Philippine online casino space. For verified accounts, GCash cashouts are typically processed within 15 to 30 minutes during business hours (8AM–10PM). During peak hours or weekends, processing may take up to 2 hours. Withdrawals submitted after 10PM are queued and processed first thing the following morning. Completing your KYC verification in advance is the best way to ensure the fastest possible withdrawal times.

sajjil does not charge any platform fees for deposits or withdrawals. However, your e-wallet provider or bank may apply their own transaction fees — for example, GCash charges a small transfer fee for certain transaction types, and banks may apply interbank transfer fees. We recommend checking your GCash or bank app for their current fee schedule. Any third-party fees are separate from sajjil and are not collected by us.

sajjil currently supports the following payment methods for Filipino players: GCash, PayMaya (Maya), BPI Online Banking, BDO Online Banking, and Metrobank Online. We are continuously working to expand our payment options. All transactions are processed over encrypted channels to ensure the security of your financial information. We do not accept credit card payments at this time in compliance with BSP and PAGCOR guidelines.

Withdrawal delays at sajjil are most commonly caused by one of three things: pending KYC verification, an active bonus wagering requirement that has not yet been completed, or a routine security review triggered by an unusual transaction pattern. If your withdrawal has been pending for more than 4 hours during business hours, please contact our 24/7 support team at [email protected] with your transaction reference number and we will investigate immediately.

The minimum withdrawal amount at sajjil is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is a maximum single withdrawal limit of ₱100,000 per transaction; larger amounts can be split across multiple withdrawal requests. All withdrawals must be sent to a payment account registered under the same name as your sajjil account — third-party withdrawals are strictly not permitted under our anti-money laundering compliance policy.

sajjil offers a library of over 1,200 games spanning multiple categories. These include online slots from providers like JILI, PG Soft, and Pragmatic Play; live dealer games from Evolution Gaming (baccarat, roulette, blackjack, game shows); sports betting covering the PBA, NBA, UFC, boxing, and football; and specialty games including Bingo and Fruit Shop titles. The full game lobby is accessible via the sajjil Casino page.

Yes — JILI is one of the most popular slot providers on sajjil, and for good reason. JILI titles are known for their high variance, engaging mechanics, and Filipino-friendly themes. Most JILI slots on sajjil carry an RTP (Return to Player) of 96%–97%, which is competitive across the industry. RTP figures for individual games are displayed in each game's information panel. Higher RTP means more of the wagered amount is returned to players over time, though individual session results will always vary.

Absolutely. sajjil is fully optimized for mobile play via any modern smartphone browser — no app download required. The platform works seamlessly on Android and iOS devices using Chrome, Safari, or Firefox. Simply visit sajjil.net on your mobile browser, log in, and the layout automatically adjusts to your screen size. All games, including live dealer tables and slots, are playable on mobile with no loss of quality or functionality.

Yes. All games hosted on sajjil come from certified, internationally audited providers including Pragmatic Play, JILI, PG Soft, and Evolution Gaming. These providers use Random Number Generator (RNG) technology that has been independently tested and certified by third-party laboratories. This ensures that every spin, card draw, and dice roll is completely random and not influenced by previous outcomes or by sajjil's operations. Fair play is a non-negotiable standard for us.

Yes — sajjil's sports betting section covers the Philippine Basketball Association (PBA) extensively, including Commissioner's Cup, Philippine Cup, and Governors' Cup games. You can bet on match winners, handicap lines, totals (over/under), and live in-play markets during the game. Alongside PBA, we cover the NBA, UFC, international boxing, football leagues, tennis, and more. Odds are updated in real time and competitive with the broader Philippine sports betting market.

sajjil offers a competitive welcome bonus package to new Filipino players upon making their first qualifying deposit. The exact bonus offer — including percentage match, maximum bonus amount in PHP, and any included free spins — is displayed on the Promotions page inside your account after registration. Welcome bonuses are subject to wagering requirements, minimum deposit thresholds, and eligible game restrictions. Always read the full bonus terms before claiming to avoid any surprises.

A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of your bonus amount before you can withdraw any winnings derived from that bonus. For example, if sajjil gives you a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before the resulting winnings become withdrawable. Different games contribute different percentages toward clearing wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. sajjil operates a tiered loyalty program where players earn points based on their real-money wagering activity. As you accumulate points, you progress through loyalty tiers — each unlocking better benefits such as higher cashback percentages, faster withdrawal processing, dedicated account managers, exclusive reload bonuses, and invitations to VIP events. Your current loyalty tier and point balance are visible in the "Rewards" section of your sajjil account dashboard.

Yes — GCash deposits at sajjil are fully eligible for all standard promotions, including the welcome bonus, reload bonuses, and free spin offers. This makes sajjil particularly accessible for Filipino players who prefer cashless transactions via e-wallet. PayMaya deposits are also bonus-eligible. The only exception is if a specific promotion explicitly states that certain payment methods are excluded — always check the individual promotion's terms and conditions for full eligibility details.

If you prefer to play without bonuses — for example, to avoid wagering requirements on your winnings — you can opt out of all promotional communications from your sajjil account settings under "Marketing Preferences." You can also contact our support team at [email protected] to have your account flagged as bonus-free. This is also one of the responsible gaming tools available on sajjil, particularly useful for players managing their spending habits.

sajjil operates in alignment with the guidelines and framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating all gambling activities in the Philippines. PAGCOR's oversight ensures that licensed platforms like sajjil meet strict standards for fair play, responsible gaming, financial security, and player protection. Playing on a PAGCOR-aligned platform means your funds and personal data are protected under Philippine law.

The minimum age to register and play at sajjil is 21 years old, in strict compliance with Philippine law and PAGCOR regulations. Age verification is performed during KYC using a valid government-issued Philippine ID. Any account found to be held by someone under 21 will be immediately and permanently suspended, and any balance will be returned to the source payment method. We do not make exceptions. Please visit our Responsible Gaming page for more on our age verification policy.

sajjil offers multiple self-exclusion options accessible directly from your account dashboard under "Responsible Gaming." You can choose a temporary cooling-off period (24 hours, 7 days, or 30 days) or a longer-term self-exclusion of 6 months or more. Once activated, your account is immediately blocked and no marketing messages will be sent. Self-exclusion periods cannot be shortened — they are a firm commitment by design. You can also request self-exclusion by emailing [email protected].

Yes. sajjil provides a full suite of player-controlled limit tools including daily, weekly, and monthly deposit limits, loss limits, and session time limits. These are available in your account settings under "Responsible Gaming." Decreasing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period to give you time to reflect. We strongly encourage all players — not just those with concerns — to set deposit and loss limits from day one as a healthy gaming habit.

sajjil uses industry-standard SSL (Secure Socket Layer) encryption across all pages and transactions on the platform. Your personal data is stored in encrypted databases with restricted access, in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Payment transactions are processed through certified payment gateways. sajjil will never sell or share your personal information with third parties for marketing purposes. For full details, please review our Privacy Policy.

You are not alone, and help is always available. Within sajjil, you can activate self-exclusion tools immediately from your account or reach our 24/7 responsible gaming support team at [email protected]. Externally, the National Center for Mental Health (NCMH) offers behavioral addiction support, and Gamblers Anonymous Philippines runs free, confidential peer support groups. PAGCOR also maintains a responsible gaming helpline. For a full list of resources and self-assessment tools, visit our dedicated Responsible Gaming page.