Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by sajjil ("we", "us", "our") in connection with the sajjil platform accessible at sajjil.net, including any related mobile-optimized interfaces, customer support channels, and promotional communications.

This Policy applies to all current and prospective players, visitors to the sajjil website, and any individual who communicates with sajjil through any channel including email, live chat, or support requests. It does not apply to third-party websites or services that may be linked from our platform — those entities maintain their own privacy practices for which sajjil accepts no responsibility.

The terms "personal data" and "personal information" in this Policy refer to any information that identifies or could reasonably be used to identify you as an individual, whether directly (e.g., your name or email address) or indirectly (e.g., your device identifier or betting history in combination with other data).

sajjil acts as the data controller in respect of all personal data collected through the Platform. As data controller, sajjil determines the purposes for which and the means by which your personal data is processed. All inquiries, requests, and complaints relating to the use of your personal data should be directed to our Data Protection Officer using the contact details provided in Section 15 of this Policy.

sajjil collects the following categories of personal data from players and website visitors. We collect only the data that is necessary for the purposes described in this Policy — we do not collect personal information beyond what is genuinely required to operate the Platform safely and legally.

sajjil does not collect sensitive personal information (as defined by the Data Privacy Act) such as government SSS/GSIS numbers, health records, or religious affiliation, except where strictly required by law and disclosed to you at the point of collection.

sajjil collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in promotions, or respond to surveys;
• Automatically — through cookies, web beacons, and server logs when you interact with the sajjil website or Platform (see Section 10 on Cookies);
• From third parties — including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and game providers, where such data sharing is necessary for the operation of our services;
• From public sources — such as publicly available sanctions lists, court records, or fraud databases used for compliance and fraud prevention purposes.

Under the Data Privacy Act of 2012, sajjil processes your personal data on the following legal grounds:

• Contractual necessity — processing required to create and manage your sajjil account, process transactions, and deliver the gaming services you have requested;
• Legal obligation — processing required to comply with PAGCOR regulatory requirements, Anti-Money Laundering Council (AMLC) obligations, and other applicable Philippine laws;
• Legitimate interests — processing necessary for fraud prevention, security monitoring, responsible gaming enforcement, and product improvement, where those interests do not override your fundamental rights;
• Consent — for marketing communications and non-essential cookies, where we will always ask for your explicit consent and give you the right to withdraw it at any time.

sajjil uses the personal data we collect strictly for the following purposes:

• To create, verify, and manage your sajjil account;
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank channels;
• To verify your age (21+) and identity in compliance with PAGCOR and Philippine gaming law;
• To detect and prevent fraud, cheating, money laundering, and other prohibited activities;
• To administer bonuses, promotions, and loyalty programs;
• To provide customer support and resolve disputes;
• To monitor for problem gambling behavior and deliver responsible gaming interventions where necessary;
• To send transactional communications (account notices, security alerts, withdrawal confirmations);
• To send marketing and promotional messages where you have given your consent;
• To comply with PAGCOR reporting requirements, AMLC obligations, and other regulatory mandates;
• To improve the Platform through anonymized analytics and user behavior research.

sajjil does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and necessary circumstances:

Service Providers

We share personal data with carefully selected third-party service providers who assist in operating the Platform. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud infrastructure providers, fraud detection services, and game providers such as Pragmatic Play, JILI, PG Soft, and Evolution Gaming. All such providers are contractually bound to process your data solely for the purposes we specify and to maintain appropriate security standards.

Regulatory & Legal Authorities

sajjil may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction in the Philippines when required by law, court order, or regulatory mandate. Such disclosures will be made strictly to the extent required and will not exceed what is necessary to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of sajjil's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the identity of the new data controller via your registered email address prior to the transfer taking effect.

With Your Consent

We may share your data with other third parties where you have given us your explicit, informed consent to do so. You may withdraw such consent at any time by contacting our Data Protection Officer.

sajjil retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory requirements. The following general retention periods apply:

• Account and KYC records: Retained for a minimum of five (5) years from account closure, in compliance with PAGCOR and AMLC recordkeeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming session records: Retained for a minimum of two (2) years for dispute resolution and regulatory audit purposes;
• Support communications: Retained for two (2) years from the date of last communication;
• Marketing consent records: Retained for the duration of the marketing relationship plus one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or permanently anonymized so that it can no longer be associated with any individual. You may request earlier deletion of certain categories of data subject to the rights described in Section 11.

sajjil implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption in transit: All data exchanged between your browser or device and the sajjil Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols;
• Encryption at rest: Sensitive personal data stored on sajjil's servers — including financial details and identity documents — is encrypted using AES-256 or equivalent standards;
• Password hashing: Account passwords are never stored in plain text. We use modern, salted cryptographic hashing algorithms to protect your login credentials;
• Access controls: Access to personal data within sajjil's internal systems is restricted on a strict need-to-know basis. All staff with access to player data undergo background screening and regular privacy training;
• Fraud detection: Automated systems monitor transactions and account activity in real time for indicators of unauthorized access, account takeover attempts, and other anomalies;
• Penetration testing: sajjil conducts regular independent security assessments of its systems and infrastructure.

The sajjil Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and understand how players use our services. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for session management, login state, and security. No consent is required for these cookies;
• Functional cookies: Remember your preferences such as language settings and display options. Disabled by default — activated only with your consent;
• Analytics cookies: Help us understand aggregated player behavior and improve Platform performance. Anonymized data only. Activated only with your consent;
• Marketing cookies: Used to deliver relevant promotional content. These are strictly opt-in and will never be placed without your explicit consent.

You can review and manage your cookie preferences at any time through your browser settings or by contacting our support team. Disabling strictly necessary cookies may affect the functionality of the sajjil Platform.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by sajjil. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

sajjil will respond to all valid privacy rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days and will notify you of the extension within the initial response window. We will not charge a fee for processing privacy rights requests unless the request is manifestly unfounded or excessive.

All registration attempts are screened for age compliance. Where our systems identify or receive credible information indicating that an account may be held by a person under 21, that account will be immediately suspended pending age verification. If the account holder is confirmed to be underage, the account will be permanently closed and any balance will be returned to the source payment method following an investigation period.

Parents and guardians who believe that an underage individual may have accessed the sajjil Platform are encouraged to contact our support team immediately at [email protected] so that we may act without delay.

In the course of providing our services, sajjil may transfer certain categories of personal data to third-party service providers whose servers or processing facilities are located outside the Philippines — for example, cloud infrastructure providers or game certification bodies.

Any such international transfer of personal data is conducted only where we have satisfied ourselves that the receiving country or entity provides an adequate level of data protection, or where appropriate safeguards such as contractual data processing agreements are in place, in compliance with the National Privacy Commission's rules on cross-border data transfers under the Data Privacy Act of 2012.

We will never transfer your data to a recipient in a jurisdiction that does not provide protections at least equivalent to those afforded under Philippine law without your explicit consent.

sajjil reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will update the "Last updated" date at the top of this page and, where the changes are significant, send a notification to your registered email address.

We encourage you to review this Policy periodically to stay informed about how sajjil protects your data. Your continued use of the Platform after any change to this Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this Policy, you have the right to close your account and request deletion of your personal data in accordance with Section 11.

If you have questions, concerns, or requests relating to this Privacy Policy or the way sajjil handles your personal data, please reach out to our Data Protection Officer. Our support team, staffed by Filipino agents fluent in both English and Filipino, is available 24 hours a day, 7 days a week.

Complaints to the National Privacy Commission

If you are not satisfied with sajjil's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for enforcing the Data Privacy Act of 2012 and protecting the privacy rights of Filipino citizens. We would always encourage you to contact us first so that we have the opportunity to resolve your concern directly before escalating to the NPC.