Responsible Gaming at sajjil
At sajjil, we believe that playing should always feel good — never stressful, never out of control. Gaming is entertainment, and we take our responsibility to Filipino players seriously. This page outlines everything we do to keep your experience safe, balanced, and enjoyable for the long haul.
Gaming Should Always Be Fun
sajjil is more than just an online casino and sports betting platform — we are a community built on trust. For our Filipino players from Manila to Cebu to Davao, we understand that life is busy and gaming should be a source of relaxation and excitement, not anxiety or financial strain.
That is why responsible gaming is not just a legal checkbox for sajjil — it is a core part of how we operate. We have invested in a suite of player protection tools that give you full control over your gaming activity at any time. Every account on the sajjil platform has access to these tools free of charge, with no waiting period and no questions asked.
We operate under PAGCOR guidelines and take our obligations as a licensed platform seriously. That means strict age verification, transparent promotion terms, fair games from certified providers like Pragmatic Play, JILI, PG Soft, and Evolution Gaming, and a support team that is trained to recognize and respond to problem gambling behavior with empathy and professionalism.
PAGCOR Alignment: sajjil operates in alignment with the Philippine Amusement and Gaming Corporation's (PAGCOR) responsible gaming framework. PAGCOR sets the standards for safe gambling in the Philippines, and sajjil is committed to upholding every one of those standards for the protection of our players.
Our Six Responsible Gaming Principles
These are the values that guide every decision we make about player safety at sajjil — from how we build our tools to how our support team is trained.
Strict Age Verification
Every new sajjil account undergoes mandatory KYC (Know Your Customer) verification before any real-money activity is permitted. We require a valid government-issued Philippine ID and a selfie match. No exceptions — not even for a single peso deposit. The minimum age is 21, full stop.
Deposit Limit Controls
You can set daily, weekly, or monthly deposit limits on your sajjil account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period so you always have time to reflect before upping your budget. Decreasing a limit is instant.
Session Time Reminders
Our platform sends you a gentle on-screen reminder every 60 minutes of continuous play. You can customize the reminder interval in your account settings — or set a hard session time limit that automatically logs you out after a defined period. Time flies when you're gaming; we help you keep track of it.
Self-Exclusion Tools
If you feel you need a break from gaming, sajjil's self-exclusion feature lets you temporarily or permanently block access to your account. Options range from a 24-hour cooling-off period to permanent self-exclusion. During a self-exclusion period, your account cannot be accessed and no marketing communications will be sent to you.
Loss Limit Settings
Beyond deposit limits, sajjil allows you to set a maximum loss threshold per day, week, or month. Once your loss limit is reached within the defined period, your account is automatically paused for the remainder of that period. This is a powerful safeguard that we strongly encourage all players to configure from day one.
24/7 Filipino Support
Our customer support team is staffed around the clock by Filipino agents fluent in both English and Filipino. If you are concerned about your gaming habits — or those of someone you care about — you can reach us via live chat or email at any time. We are trained to listen without judgment and connect you with the right resources.
Your Player Protection Toolkit
sajjil gives you direct access to a comprehensive set of responsible gaming controls right inside your account dashboard. Here is a closer look at each tool and how to use it. Remember — these are your tools, and you can activate any of them at any time without needing to explain yourself to anyone.
Deposit Limits
Cap how much you can fund your account per day, week, or month. Supports GCash, PayMaya, BPI, BDO, and Metrobank channels.
Loss Limits
Set a maximum net loss threshold. Automatic pause activates the moment your defined limit is hit within a given period.
Session Limits
Define how long a single gaming session can run before you are automatically logged out. Works across all devices.
Cooling-Off Period
Step back from gaming for 24 hours, 7 days, or 30 days. Account access is blocked; all marketing is paused immediately.
Self-Exclusion
Permanently or temporarily close your account. Minimum self-exclusion period is 6 months. Reinstatement requires a manual review.
Marketing Opt-Out
Instantly stop all promotional emails, SMS, and in-app bonus notifications. Transactional account messages are unaffected.
How to Activate a Tool
Log in to your sajjil account
Visit sajjil Login and sign in with your registered credentials.
Go to Account Settings
Click your profile icon in the top right corner, then select "Responsible Gaming" from the dropdown menu.
Choose Your Tool
Select the protection tool you want to activate — deposit limit, loss limit, session timer, cooling-off, or self-exclusion.
Confirm Your Settings
Enter your preferred limit or exclusion period and confirm. Most tools activate instantly. Limit increases require a 7-day cooling period.
Need Help? Contact Support
If you need assistance activating any tool or want to speak with a responsible gaming advisor, our team is available 24/7 at [email protected].
Self-exclusion is serious. Once a self-exclusion is applied, it cannot be reversed during the elected period — even if you contact support. This is intentional. It is designed to be a firm commitment, not a temporary pause you can undo on impulse.
Recognizing Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or background. In the Philippines, where gaming culture is deeply ingrained through everything from sabong to mahjong to online casinos, it is especially important to recognize the difference between healthy recreational play and behavior that has started to cause harm.
The following accordion lists common warning signs. If you recognize several of these in yourself or someone you know, please do not wait — reach out to our support team or use one of sajjil's built-in responsible gaming tools right away.
Self-Assessment Checklist
Be honest with yourself. Read through the following questions and consider whether any of them ring true for your current relationship with gaming. This is not a clinical diagnostic tool — it is a starting point for reflection.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever borrowed money or sold personal belongings to fund your gaming activity?
Do you find yourself thinking about gaming frequently during your work day or when spending time with family?
Have you tried to reduce or stop gambling but found it difficult to follow through?
Have you ever felt guilty, ashamed, or anxious after a gaming session?
Has anyone close to you — a partner, parent, or friend — expressed concern about your gambling habits?
Do you rely on gambling as a way to escape stress, loneliness, or personal problems?
If you answered yes to two or more of these questions, we strongly encourage you to speak with someone. Contact our responsible gaming team at [email protected] or activate a self-exclusion or cooling-off period from your account settings right now.
Support & External Resources
You are never alone in this. Beyond sajjil's own tools and support team, these organizations provide professional, confidential help for problem gambling in the Philippines.
PAGCOR
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the country. PAGCOR's responsible gaming framework includes player protection guidelines and industry accountability measures.
NCMH Philippines
The National Center for Mental Health offers mental health support and can connect individuals dealing with behavioral addiction — including problem gambling — with qualified counselors and treatment programs across the Philippines.
Gamblers Anonymous PH
Gamblers Anonymous Philippines runs peer-support group meetings for individuals struggling with compulsive gambling. These meetings are free, confidential, and welcoming to anyone who wants to stop gambling and share their experience with others who understand.
sajjil Support Team
Our own responsible gaming advisors are available 24 hours a day, 7 days a week. Reach us at [email protected]. All conversations are handled with complete confidentiality and without any judgment from our end.
A note on PAGCOR resources: sajjil actively supports PAGCOR's responsible gaming advocacy programs. As part of our alignment with PAGCOR guidelines, we maintain an internal record of all player protection activations and report aggregate responsible gaming statistics to the relevant regulatory bodies as required. If you wish to formally self-exclude from all PAGCOR-licensed online gambling platforms in the Philippines — not just sajjil — please reach out to PAGCOR directly through their official channels.
Play Smart. Play at sajjil.
Over 1,200 games, instant GCash deposits from ₱100, and a platform that genuinely has your back. When gaming is kept in its proper place — as entertainment, not a livelihood — it can be a genuinely great time. That is the sajjil we have built for you.
21+ only. Please gamble responsibly. PAGCOR regulated. Gaming should always be fun — if it stops being fun, stop playing.